Make trash folder and spam folder searchable.
We sometimes have human errors and need to recover emails from those areas.
However since we now have 400+ pages worth of email in those, it is impossible to find items.
Please add a search function.
Closed for Voting
Make trash folder and spam folder searchable
Is there a plan for implementing this? Can the existing search functionality not be made available for the Spam and Trash folders easily?
+1This would be a useful feature. Occasionally customer emails get directed incorrectly to spam and they can be hard to find.
I would also like to have such feature, it's hard to find something in our thousands of tickets trashed.
Hello,
Apologies for the delay in getting back on this thread. Unfortunately as of now, it would not be possible for the search to fetch results from the Spam and Trash folder and this is handled accordingly for optimised performance.
However, thank you for your feedback on this. We will have this passed as an enhancement request with the product team. Have a good day!
Hello Raj,
that is a pity since it’s very hard digging into Spam folder.
And sometims ou have to, for example when an agent tells you that he/she sees an email in gmail but not in Fresdehsk. So normally the first things that I’d do is to check Freshdesk Spam.
The problem is when the email is older than a month or so, therefore you have to scroll neverending pages in order to find it….
Ideally I’d like to have a serach box like we have for normal tickets,...at the end a spam ticket has all the info needed like ticket nr., sender, etc...
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.