I hope it’s just a matter of time, but I’d rather document it here. I am working with alerts - bringing in more and more tools into the alerts, but I hit a major snag. I’d like to re-title the alert based on metrics that come in from the alert itself. While I could associate a ticket and then modify the ticket, I’d really like to modify the alert. I think the problem here might be the aggregation algorithm - that may be why this isn’t even an option.
Unfortunately, I haven’t found a way to do this. Moreover, it appears I cannot perform a PUT on an existing record. The API documentation doesn’t say it is possible, so I thought I would try, but it wouldn’t work. The only thing I can do is POST a new note to the alert.
Why?
They say a picture is worth a thousand words. Here’s an alert that I just setup. This is a notification of unmanaged assets in my environment. Here’s the problem, I would have to click on every one of these in order to find the asset I want to look at. I want to modify the subject so the alert is useful and makes it quicker for me to look at. Otherwise, it’s useless.
Workaround?
For right now, I could create a ticket for each alert. I’ll then be able to change the associated ticket with an HTTP PUT request via the API. This isn’t ideal - I shouldn’t have to hit the API to do such a thing - again, I think about the people coming after me. While this isn’t technically difficult, not everybody has API experience like I do. Many who will come behind me may not - it would be best if we could make this as user-friendly as possible in the Workflow Automator
