It would be very helpful if, when creating a dropdown field on the ticket form, it were possible to paste in a comma delimited list (or something similar) and have Freshdesk parse that into the different dropdown options.
For example, it would be possible if this were implemented to paste a long list of customers into the box for "First Choice" and the system would auto-populate the second, third, fourth choices, etc. This saves a lot of typing or cutting and pasting.
This functionality exists in Google Forms if a specific instantiation of the feature is helpful.
