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Making the SLA time less than 15 minutes

Related products:Freshdesk
  • May 6, 2025
  • 2 replies
  • 25 views
bobbapopcorn
Contributor
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I need a shorter SLA time (5-10 mins).

 

Thanks.

2 replies

R
Top Contributor ⭐
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  • RobCrossTop Contributor ⭐
  • Top Contributor ⭐
  • July 2, 2025

I’ve never known such a tight SLA!  Must be a tough place to work?

bobbapopcorn
Contributor
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  • bobbapopcorn
  • Author
  • Contributor
  • July 2, 2025

We are using a ticketing system for a unique, niche workflow (not your standard support emails). 🤡

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