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Making the ticket summary mandatory

Related products:Freshdesk
  • August 18, 2021
  • 2 replies
  • 75 views
Aazir
Active Contributor
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At the moment the ticket summary is a optional field for agents to fill in. More often than not agents forget or don’t fill this in. It would be great if there is a option to make the ticket summary a mandatory field upon updating a ticket status. 

 

2 replies

J
Active Contributor
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  • JKB57
  • Active Contributor
  • December 1, 2022

Great idea! We need the same feature too, for the same reason.

T
Contributor
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  • Thorsten
  • Contributor
  • April 28, 2023

I agree and would like to see this feature too as an optional toggle.

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