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New Idea

Manage contact and companies list

Related products:Freshdesk
  • January 30, 2023
  • 1 reply
  • 34 views

Paul Delafosse
Apprentice
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Hi everyone, 

 

Don’t you think it would be really nice if we could manage fields displayed on the contact and companies list ? 

For the moment, you can only see fields below. And i’m not sure that everyone is using all of these fields.

Moreover, it is not possible to add other columns, based on custom fields for example.

 

To the freshdesk dev team : could you please add this request on your roadmap ? It would be a simple but pretty useful feature.

To the community : if you have ever faced this issue and wanted to do the same as I tried, please upvote this message and maybe one day we’ll be able to manage contact and companies list ! 

 

Thank you.

1 reply

Jebas
Contributor
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  • Contributor
  • February 20, 2023

Hi @Paul Delafosse ,

Greetings from Freshworks Community!

I understand your concern regarding the Contact Fields.

There is an option to add more Contact fields. Please navigate to Admin->Customer Fields and you will be able to add more Contact fields from there.
https://support.freshdesk.com/en/support/solutions/articles/203410-customizing-customer-fields

To answer the other question, I’m afraid there is no option to add/edit Columns in the Contacts page. Thank you for your feedback on this.

Please reply back to this thread if you have more queries.

Regards,
Jebas D.