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Manage Forum Followers

Related products:Freshdesk
  • March 6, 2015
  • 4 replies
  • 49 views
J
Contributor

It would be helpful if we had the ability to enable/disable the follow forum feature for our users.  


Can you please add a list of forums to the new/edit users screen with a follow button next to each forum so that we can set this up for them?


In addition, we would like the ability to set the follow feature at a forum level so all users by default would be following certain forums.  They could also go in the system and disable the follow feature if they wanted to but by default all users would be set to follow automatically.

4 replies

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

Hey Jamie,


Thanks for sharing your feedback. Regarding the forum follow option, it has been designed in such a way that the users can follow/unfollow a forum or a particular forum topic based on their requirement and an agent will not have the ability to add users to the followers list. 


On the same note, we are bringing in the option for agents to add other agents into the followers list. 


Sajesh

B
Contributor
  • blare.sutton
  • Contributor
  • February 23, 2017

This option is very important for us. We are a software company and would like that all customers when added to the portal were set to follow our "Announcements" forum by default. This would ensure from a support and liability perspective that all customers received important notifications such as Bug Fixes, known issues, etc.

B
Contributor

Hi Sajesh Krishnadas,


Have we had any movement on this idea?


Regards,


Blare

R
Contributor
Forum|alt.badge.img+1
  • rheath
  • Contributor
  • January 14, 2022

Hello FreshDesk support - No response to Blare’s post from FOUR years ago…  Is there any means for me to manually add a user (one of our customers) to the FOLLOW list on a particular forum, or is it entirely and only in the hands of the user to FOLLOW a forum or topic?

 

Thanks

Randy

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