Our CEO wants visibility of the support helpdesk to run reports and monitor activity. He does not need to be able to participate in any support activity so does not want to be an agent.
Could we have a View only user type that does not use up and agent licence or a day pass so we can set up our CEO to be able to view all our good work?
+12Hi Mark,
Sorry that this took a while for us to respond back to you. Earlier, the option was to use an agent seat to provide access to reports. However, considering booming requests to allow non-agents to have access to report data, we had the Scheduling Reports option rolled out last year. You can create a schedule and send PDF reports to any email address.
Cheers!
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