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New Idea

Managing Group Signatures

Related products:Freshdesk
  • January 18, 2023
  • 1 reply
  • 37 views

AaronParker
Skilled Expert
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I would find a feature of being able to set / edit a group based signature very useful.

I of course would appreciate the placeholder functionality to automatically apply the name of each agent, however being able to apply quickly the same job title / promotional messaging would be very easy and would save a lot of time then having to edit each individual agent’s signature which is what is done at present.

1 reply

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  • Community Debut
  • January 19, 2023

Hi @AaronParker,

 

Have you had a chance to review the “Signature Management Plus” app that allows group based signatures with agent placeholders?

https://www.freshworks.com/apps/freshdesk/signature_management_plus/

 

Regards,

Sona 

Freshdesk, Freshchat, Freshcaller product expert

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