Mandatory comment field for customer survey

Related products: Freshdesk Support Desk

After closing a ticket, we ask our customers to supply a survey.

They have the possibility to choose between extremely satisfied / satisfied / not satisfied - not unsatisfied / not satisfied / extremely unhappy 

When they choose those where they are not satified, i’d like to have a mandatory field to be filled to give some more explanation

Hello @JDCQ 


Thank you for dropping in your idea. Our team will look into your input & update us on the status. We will share the same with you. Stay tuned until then 🚀