Skip to main content
New Idea

Mandatory comment field for customer survey

Related products:Freshdesk
  • May 26, 2023
  • 2 replies
  • 26 views

JDCQ
Apprentice
Forum|alt.badge.img

After closing a ticket, we ask our customers to supply a survey.

They have the possibility to choose between extremely satisfied / satisfied / not satisfied - not unsatisfied / not satisfied / extremely unhappy 

When they choose those where they are not satified, i’d like to have a mandatory field to be filled to give some more explanation

2 replies

Kamakshi
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • May 29, 2023

Hello @JDCQ 

 

Thank you for dropping in your idea. Our team will look into your input & update us on the status. We will share the same with you. Stay tuned until then 🚀

 

Cheers!


sahilvermae
Community Debut
Forum|alt.badge.img
  • Community Debut
  • June 23, 2026

SRD R370 status check allows beneficiaries to quickly verify the progress of their SASSA Social Relief of Distress grant application. Check whether your application is approved, pending, or declined, and view payment details using your South African ID number and registered cellphone number.