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Mandatory comments when user submits a negative rating

Related products:Freshdesk
  • Nov 15, 2013 3:20 PM UTC
  • 3 replies
  • 24 views

We always aim to ensure that our customers are heard so we can improve our service. As such, we would like to be able to make comments mandatory when one of our customers responds to our customer survey.


We would like to be able make this mandatory or optional depending on the rating.

3 replies

m.hilser
Apprentice
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  • Apprentice
  • Sep 30, 2015 1:57 PM UTC

We need this feature for ratings given to a solution page.


It makes no sense for us to observe an accumulation of negative ratings (and certainly also positive) without knowing the reasons.


  • Contributor
  • Oct 22, 2015 2:02 PM UTC

Great idea


  • Community Debut
  • Jul 13, 2018 10:31 PM UTC

Can we follow up on this feature, is it possible to make this available?