Currenty it's possible to create a TODO list with a ticket. This is a nice feature, but it's possible to close the ticket without completing the TODO list.
I'd like to make the TODO list mandatory. Agents should be able to close the ticket unless all items are checked.
This is a cool idea and would be even better if we had ticket templates that included todo lists, or perhaps just canned todo lists. You could create a ticket called "New User Setup" and add the canned todo list for new users. It might include things like "Create account", "Add to groups", "Contact Manager", etc.
+12Hi,
We've come up with an alternative to the canned TO-DO lists. You can create multiple tickets for each activity and make sure the parent ticket can be closed out only when the tasks are closed . For more details, visit Parent Child ticketing
Cheers!
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