Hi there
I set up the autoforward from an email address and got it verified etc etc.
As long as auto-forward is set up in the email address, tickets are created from the original sender when an email autoforwards from that address.
However, I don't want them autoforwarded. I want to manually forward the ones I want. However, when I turn off autoforward, and manually forward to the email address associated with the auto foward, the ticket doesn't appear in FreshDesk. It's not in spam - it's not anywhere, It leave and and never arrives.
I posted to the FreshDesk support but their solution didn't work. I posted back but I thought I'd post here.
Thanks
Deborah
