Hi Team,
In our system while raising tickets we have some problem categories and for each problem category we have defined set to resolution categories.
We would like to map all resolution categories and sub-categories with their respective problem category or sub-subcategory. Since we already created 3 level dependent fields for both problem & resolution so unable to map both of these.
Kindly look into this request and advise.
URL: https://qafc.freshdesk.com
Regards,
Aman
7042372223
+12Hello Aman,
You can use dynamic forms to define sections within the ticket form to display few ticket fields based on the ticket type selection. Using this, you can create a dynamic section for a type field value and then add the dependant fields to the section. The fields would be made visible to the customer only when they choose the particular type field value.
Cheers!
Thank you for reaching out with your request. To efficiently map the resolution categories with their corresponding problem categories and sub-categories, you might consider revisiting the structure of your dependent fields. You could potentially streamline the mapping process by adjusting the hierarchy or organization of these fields. If you need further assistance or guidance on how to proceed, please feel free to provide more details, and we'll do our best to help.
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