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Mark a post as answered & choose best answer

Related products:Freshdesk
  • September 27, 2011
  • 4 replies
  • 27 views
C
Apprentice

One of the key features that has really been useful with our current forum setup is the ability to mark a post as answered, as well as choose the reply that best answers the original question. It would be great to be able to do this with Freshdesk.

4 replies

A
Contributor

Great feature! The best reply should be BOLDED and highlighted or move up on the top

A
Community Debut
  • akannan
  • Community Debut
  • January 4, 2017

Is there any update on this? I see that it was started 5 years back! :(

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


For forums of type 'Q&A', the admins will have the option to mark an answer and thread it to the top of the ticket. This is how it would show up on the user portal:



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
A
Contributor

Hello Aravind.


Hope you are doing well.


I think this thread is not resolved


We are currently working on a knowledge base project, using our tickets and answers.

We would need following feature please, regarding tickets, not only Q&A.


"Mark an answer as relevant" in three dots settings, regarding answer

 

Captura de pantalla 2019-02-05 a las 10.33.09.png


So then we identify an answer, that we could retrieve with APIs


And we can automate answer retrieval.


Thank you for taking in consideration this feature, it would be great to get this feature for any FreshDesk customer.


Have a great evening!

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