Hello to you all
Hope you are doing well.
I think this thread is not resolved
We are currently working on a knowledge base project, using our tickets and answers.
We would need following feature please, regarding tickets, not only Q&A.
"Mark an answer as relevant".
A button that allows agent to mark an agent's answer as relevant
So then we identify an answer, that we could retrieve with APIs
And we can automate answer retrieval.
Thank you for taking in consideration this feature, it would be great to get this feature for any FreshDesk customer.
Have a great evening!
Antoine
