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Mark problems as "FIXED"

Related products:Freshdesk
  • June 27, 2012
  • 4 replies
  • 20 views

It would be nice to be able to close a problem that was reported in the "report problem" section.

4 replies

  • Contributor
  • March 22, 2013

Basic marked as fixed is really needed, but something which shows a fixed in version or something else would be a bonus.


annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey guys,


Thank you for writing in our Forums. 


We are in the plans of revamping our Forums and this sure is on the checklist already :) 


Please keep such wonderful suggestions coming:)


Thanks,

Annapoorna 


  • Contributor
  • July 25, 2013

Any progress on this? We are starting to make a mess on our forum - going in a prefixing all fixed cases with word [Fixed], but we cannot search or group them, things that were fixed a long time ago - we need to move them off.. put in a version number etc.. Just like features.


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The agents can mark a question as "answered" and that would show up on the portal for the users as illustrated in the pic below:



Cheers!