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Mark the tickets with a small own text.

Related products:Freshdesk
  • March 26, 2012
  • 1 reply
  • 16 views
A
Apprentice
I have to much tickets and can't answer all directly when I receive them.

At the moment most I open a ticket to see the latest reply or remeber what was the problem now again.

Would be great to have the possibility to mark tickets with a own text that I easily can see at the overview. On this way I can fast get the memory back and see if I have the answer now or most investigate more.



1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


The ability to add a custom text isn't available and it might be kind of an overkill for the agents to remember to add a special note.


In the tickets list page, you can hover to get a quick context about the ticket. The latest note on the ticket is displayed upon hovering on the subject line. 


Cheers!

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