It'd be awesome to have Markdown support in all areas here. It's much faster for us to create formatted text in our responses by using Markdown instead of the formatting bar.
Thanks!
Closed for Voting
Markdown Support for all areas in Freshdesk
+1Freshdesk, any update on Markdown support? Would be tremendously helpful. People have been asking for it for EIGHT YEARS. Please update us on whether this is actually on the roadmap or not?
+1 for Markdown support, it would make it easier to insert code and would be great to be able to insert existing Markdown scripts. I'd also really like to have in-text code (denoted by `<code>` in Markdown).
Looks like this request is a bit stale but it would be nice for markdown support to be included in FreshDesk. Coming over from Zendesk this is something that I really miss. Thanks devs!
+1Happy Birthday to this feature request! It’s now TEN years old, and STILL no reply from Freshworks. Way to support your customers, Freshworks! You’re really rocking it. 🙄
If you have no plans to implement this feature, at least have the guts and the courtesy to stand up and SAY SO. At least that way, all of us who have been tracking this, asking for it, and hoping for the last DECADE that maybe you’d listen to your customers and users, can at least have some closure and know that our efforts to help you improve the product are just wasted breath. We’re all busy people and have plenty of other things to worry about, and other platforms that we can recommend that our companies look at.
Freshworks upper management, I hope you see this and take note. TEN YEARS, and no meaningful reply. TEN YEARS, with no answer to this basic request from many of your users. Proud of your customer engagement now? Do you honestly think we’ll be recommending your platform to our peers or new employers as we move though our careers, if this is the treatment you offer your users? <sheesh>
Get with the program - you can do better than this.
Another vote for this. Formatting KB in html is terrible
This frustrates me every time I have to reply to a ticket. Please implement CommonMark support.
The message editor for support tickets doesn’t even seem to support HTML. It’s horrible.
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