We have developed workflows which add task lists to Service Request tickets based on selections made on the Service Request. While this has proven helpful in reminding technicians of all the little details that go into fulfilling specific requests, we have not found a way to automate assignment of the tasks to agents so the tasks do not appear in the Task list of the agent who holds that ticket.
We’d like the ability to assign tasks en-masse to an agent.
Ex: Agent picks up a ticket that has 20 tasks on it. The agent should have some way to view the task list, select all or many of the tasks and in one step make themselves the assigned agent for the selected tasks.
