Requesting MCP Inbound Usage Breakdown per Agent & Data Source for Analytics / Custom Reports
Hi Freshservice Team and Community,
We are currently utilizing the Model Context Protocol (MCP) integration in Freshservice to streamline agent workflows and tool execution. While the Data Usage Analytics dashboard under Admin > Account Settings > Data Usage provides solid high-level metrics (total volume, system modules, execution status, and monthly usage trends against plan limits), we are encountering two key limitations regarding granularity and custom reporting.
We would like to raise the following queries/feature requests with the Freshworks Product Team:
1. Granular MCP Usage Breakdown per User / Agent
Currently, the Inbound MCP Report aggregates usage across the entire account level. When authentication relies on central service tokens, it is impossible to audit individual usage.
- Question / Request: Are there plans on the product roadmap to introduce agent-level granularity in the Data Usage Analytics dashboard (e.g., showing which agent triggered which MCP action/tool call)?
- If OAuth or user-specific API keys are used, is there a recommended way to extract agent-specific consumption metrics today?
2. Exposing MCP Usage Data in Freshservice Analytics (Custom Reports)
To monitor our API budget effectively and correlate MCP adoption with agent productivity, we need to build custom reports, set up custom alerts, and schedule automated exports.
- Question / Request: Will Freshworks release MCP Usage data as a native data source within Freshservice Analytics?
- Having access to an "MCP Logs" or "Data Usage" dataset inside Analytics would allow us to slice and dice consumption by department, group, or time frame alongside standard ticket metrics.
Has anyone in the community found a workaround (e.g., via the Freshservice API or Audit Logs) to trace MCP calls back to individual users?
We’d appreciate any insights from the community or updates from the Freshworks Product Managers!
Thanks!
