Skip to main content
Closed for Voting

Measure feedback widget popularity with our customers

Related products:Freshdesk
  • June 27, 2017
  • 1 reply
  • 8 views
E
Contributor

I'd like to know if a ticket was created via the feedback widget on our web site, or if it was created via the portal page.


This way we can measure the usefulness of the feedback widget.


Is this possible?

1 reply

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hello,


Helpdesk in depth report gives you an overview of tickets created from different sources. You can filter for the time range and compare the number of tickets created via the source "Feedback widget" and "Portal".


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement