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Mention agents in Notes

Related products:Freshdesk
  • Aug 29, 2013 11:47 AM UTC
  • 6 replies
  • 28 views
Contributor

It would be cool to be able to mention agents in notes, so that they will be notified when mentioned.


For example: @Stefanis a mention and will notify me when used in a note.

6 replies

Contributor
  • stefan_10564
  • Author
  • Contributor
  • Aug 29, 2013 12:03 PM UTC
Can someone move this to feature requests?

 

Contributor
  • floris
  • Contributor
  • Sep 2, 2013 8:12 AM UTC

I really really like this idea. Receiving notes in mail seems a bit cumbersome.

Apprentice
  • freshplugs
  • Apprentice
  • Sep 4, 2013 11:02 AM UTC

Hey Stefen! This is a good suggestion but we have a similar feature already available. Please check out the screenshot. All you have to do is add the name of the agents who you want to notify and an email will be sent to them immediately!

screen_shot_2013-09-04_at_4.29.21_pm_12842.png
Contributor
  • pmesritz
  • Contributor
  • Dec 8, 2014 10:03 PM UTC

It's a similar idea, but the @ mention style is a lot more in line. It's still a good concept to consider.

aravind.sundararajan
Skilled Expert
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Hello,


You'd be able to @mention agents in a ticket and invite them for a discussion using the Team Huddle.



Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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