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Merge multiple tickets in one hit by selecting multiple tickets from Ticket screen

Related products:Freshdesk
  • September 6, 2012
  • 2 replies
  • 16 views
C
Contributor
It would be great to have the ability to Merge multiple tickets in one hit by selecting multiple tickets from Ticket screen

2 replies

C
Contributor
  • campbellwild
  • Contributor
  • February 18, 2013

Duplicate of 13449.

aravind.sundararajan
Skilled Expert
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Hello,


It is now possible in Freshdesk. You can bulk select the tickets in the list view and then hit on merge option to open the merge dialog box. You could then choose the primary ticket and hit on merge button to proceed with the merge action of those tickets.


Cheers!

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