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Merge Multiple Tickets into one from Tickets Window

Related products:Freshdesk
  • Oct 17, 2012 8:45 AM UTC
  • 2 replies
  • 25 views
Contributor

It would be great if you could merge multiple tickets into one from the tickets window, rather than opening each ticket and merging one at a time.

Thanks

2 replies

Contributor
  • campbellwild
  • Contributor
  • Feb 18, 2013 4:47 PM UTC

Duplicate of 13449.

aravind.sundararajan
Skilled Expert
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Hello,


Merging multiple tickets is now possible from the ticket list view page. You'd also be able to add the requesters on the merged ticket to the parent ticket in the CC section so that they are aware of the context.




Cheers!

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