When merging tickets, it is sometimes confusing when the user has send multiple replies in the last week. It would be nice if we could also see the status of a ticket so it will be easier to know which one to select.
I do see that status in the left column, but not in the right column. Usually you (or at least we) want to merge a newer ticket into an older one, so we would like to see on the right column which ticket is still open so we can add the additional info into the older one.
