It would be great if we could change what the default note is for ALL tickets being merged (rather than amend what the note is for one individual merged ticket) - so that the 'default' is something we have selected.
I also would like to be able to change the settings so (e.g.) it does not insert a note to the primary ticket by default.
These kinds of options for merging tickets (and what the default is) would be great, through the Admin section of our Freshdesk portal.
