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Merge tickets should merge email of all users into one ticket

Related products:Freshdesk
  • Feb 28, 2024 3:44 PM UTC
  • 0 replies
  • 18 views

JohnFaig
Apprentice
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When I merge two tickets, it would be helpful for the surviving ticket to have all the users (from both tickets) as cc’s.  Currently, I had to add a few users as BCCs (the CC field was locked)