Merging Company Records

i haven't found a way - i see merge on ticket and merge on contact but not on company - is this something that is coming and if so is there an ETA?

Is someone looking at this?

Hello everyone, 

We haven't made any plans to bring the merge functionality to companies yet. I'm afraid the only way to do this right now would be to manually edit contacts and assign them to the right company manually (and remove the duplicate one). 

We haven't seen this request come up from a lot of customers so far - we'll keep an eye on this forum and add this request to our backlog if it gathers more interest. 

Thanks, 
Ramesh

We have a report that shows we have 52 duplicate companies in our system. 

I need to merge the duplicates.

This duplication is going to continue to happen.  I need to be able to solve it more quickly than rearrange dozens and dozens of contacts and manually deleting companies after I am positive I have remapped the contacts.

I want this feature too.

 This is an important feature and we would like to have this so that we are able to merge the Companies. At times, there might exist multiple records exist for a company and once we start using them, we can not even delete them so merging would definitely help.

Some of our customers have merged their companies, or even bought one another.  Having to maintain two companies in Freshdesk when there's only one company in real life wastes my and my agents' time.  A merge feature for companies is REALLY needed.  And it should merge not just the companies' contacts, but the pre-existing tickets, too.

I think a lot of people are looking for this feature.  

I thought I found a solution by doing a bulk export for contacts and companies, syncing them up, cleaning up the data and importing it back, Many of the fields of the data that had been entered already but not changed, get imported as blank. There is a ticket for this issue still open.

I second this request for the ability to merge duplicate companies.  Cleanup is a nightmare when there is a long list of duplicates.

We need this feature as well! If not this, then we need to be able to change the company that a ticket is linked to.

We need this toooo!

please add

I vote yes

I definitely need this function.  I have duplicate companies with TOO MANY contacts to manually edit each.

I am tearing my hair out over this

This is a must, and we had it in our previous help desk (we're currently on a trial with Freshdesk).

Mistakes are made - duplicates, wrong spelling, problems when importing etc.

It's very time consuming and a lot of manual work to fix this by hand, especially when it happens at import, and maybe hundreds of records are affected.

This would be valuable to us as well.

+1 We need this!

 Very much so a needed feature. When you have several agents and one of them can't find a company, so they make a new one and start adding tickets to it, it becomes a nightmare. We regularly have issues finding companies (that's a whole nother issue) and so secondary companies get made. Then I have to play clean up. It would be lovely to have a merge function on companies.

I really need this option as well. 

If you can't merge the companies, please provide a way to move the cases associated with company A to company B so that I can then delete company A. 

Thanks Jennifer!

Yes that does sound time consuming, but it will allow me to get the dups out of our env before there is a fix in Freshdesk.  :-)

Thanks

Dan

Another upvote. please make this!

How is this not a feature? I need this too