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Merging ticket and timestamps

Related products:Freshdesk
  • September 9, 2016
  • 0 replies
  • 8 views

When ticket A is merged into ticket B,  two private notes are added in the thread of ticket B. Both notes have a timestamp that marks the moment when merging happened.


In my view, this should change:

- The timestamp for the private note with content "Ticket with id A is merged into this ticket." should stay as is ( the moment that merging happened ). No changes here.

- The timestamp for the private note with content "Merged from ticket A" plus the contents of ticket A, should be identical to the timestamp for the creation of ticket A. This, will make the timeline of the thread more consistent as the note will appear at a position that makes sense.


If this private note also has an extra div class qualifier added, as in <div class="commentbox commentbox-gray private-note original_request_copy"> it will be easy to style it with CSS.