Merging tickets properties

Related products: Freshdesk Support Desk

Possibility for my merged tickets to take on the properties of the primary ticket. Once we merge them, currently, the properties/categories do not get set and the ticket is no longer open, although those properties should be required fields to close the ticket. I have to build a filter to go back and set those properties in the merged tickets later if my agents don't set them before they merge them. We basically have to do double the work for two tickets that should be one. 



Hi, Angela.


Thanks for your suggestion. I have passed this on as a feature request to our product team and we'll be taking a call on implementing this based on the number of similar requests and feasibility.


Appreciate your time and effort to bring this to our notice!