As a: Freshdesk user
I want to: be able to easily edit and resend an email that has failed to be delivered.
So that: I do not need to hit on Reply, Copy-paste the text of the original not delivered message into a new reply and click on send again.
At the moment, if a ticket reply could not be delivered, we show an error message that says the user should try again later. However, "trying again" means clicking on Reply, copy pasting the content of the original message and then clicking on Send. That's a very long way which could be easily be solved with a "Resend" button.
