Although the Teams bot is nice for our agents, we like alerts we get for Ticket changes and communications. We would love it if our requesters could also get these alerts in Teams so that they know immediately when their tickets have been closed, pending or re-opened. Would also be great to give our requesters the ability to comment/reply on their tickets directly from Teams as our company lives in Teams for it’s communications.
Could we see this option get added to upcoming updates?
New Idea
Microsoft Teams for Requesters
This feature is not planned. Was just referred to the forum to request it. In general the request is for users to have access and not just agents: alerts, add updates, close a ticket, and submit new tickets.
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