Goodmorning!
We are currently migrating from Zendesk to Freshdesk, and I'm using the app Migrate from Zendesk.
Most of our tickets and all of our contacts have migrated perfectly using the app, but I have about 500 tickets that come back with an error:
It should be one of these values: 'Question,Incident,Problem,Task' [type]
The only tickets that are not imported are the ones with the type Task.
As we're a Dutch company, I initially set up our labels on the Type field in Dutch in Freshdesk. I changed this to the English label, so it would match with Zendesk.
However, I'm still getting the same errors on these tickets.
Can anyone point me in another direction to figure out this issue? The error message is very limited, so I'm finding it difficuly to pin-point the cause.
Thank you in advance!
Regards,
Michael van Dijk
