Hi, we're looking at moving from a shared gmail inbox to using freshdesk.
Do we have to start afresh or is it possible to somehow import our past customer message history archive without creating a new ticket for every single message imported?
thanks,
James
+12Hello,
Migrating from Gmail has been made easy with this app - Gmail migration. It allows you to connect with your Gmail account and migrate emails from the last 30 days and upto a maximum of 1500 emails. More details on the app here.
Cheers!
+1Hi,
You may also give Help Desk Migration a try. It’s helpful if you want to import all emails to Freshdesk with just a few clicks. The app is an authorized Freshworks solution, and there’s a free trial included.
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