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MINT- DUE BY TIME on open tickets list

Related products:Freshdesk
  • March 26, 2018
  • 2 replies
  • 18 views

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Just as the title says, there should be an option to add the due by time on my open tickets list. My team works closely with the due by time, so this will help us stay efficient 



https://snag.gy/qQHGc7.jpg

2 replies

aravind.sundararajan
Skilled Expert
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Thanks for the suggestion,Mhall! We'll see if we can add this to the field section.


In case if you aren't aware, we have an option to display the First response Due in the table view.


Cheers!


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  • Author
  • Skilled Expert
  • February 8, 2019

Hi Aravind,


Are there any plans to add the due by time? The first response is great, but when you are in your open ticket's list, it's much easier to see when tickets are due if you had this selection.