Internal/Private notes would be great and faster to access/see right away if they were on the right side (with the ToDos and whatnot).
Closed for Voting
Mint: Have notes on the side
+12Hello Naomi,
Did you get a chance to look at the Ticket Summary app? This will allow agents to write a note and pin it to the top of the ticket for quick access.
Cheers!
That is a great tool; I did not realize that was available! However, I'd still like to suggest something similar, but instead for it to be placed over there on the right panel where you can see the customer information and to-dos. That way it's in immediate visual view and no scrolling needs to take place to get to the summary/notes. That said, I will totally be utilizing this Summary app—thanks for mentioning it! :)
+12Thanks, Naomi. There are lot of other useful apps available on our marketplace. Check'em out!
Thanks for suggestion too. We'll see if this gets up voted by our community users :)
Cheers!
I have loaded the ticket summary app but not able to work out how to use it and there are no notes / articles.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.