If you miss a chat, even outside of business hours, there is no alert to inform you of this.
The only way you can find this out is if you take a look at your chat history.
We don't get too many live chats so we don't often check for missed connection.
Would it be possible to add an alert for a missed chat?
+12Hello ,
We do have a missed chat form that pops up when the visitor chat is unattended . The visitors can fill in the information in the form and that creates a ticket in the helpdesk as an offline conversation.
Are you specifically looking for alerts in case if the user chooses to skip the ticket creation?
Cheers!
Hi Aravind,
The only issue is if the visitor doesn't complete that form. Then the chat is missed and the only way to see it is to go to chat archive.
For me, it would be beneficial to have a notification to state that a chat had been missed.
Cheers,
Rich.
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