We've submitted several times from the Feedback widget we've embedded in our website, and receive the 'Thank you for your feeback' message. But these submissions never come through to our Freshdesk dashboard, or our email.
The website is here
https://www.saca.org/
Closed for Voting
Missing Tickets submitted from Feedback widget
Hello there,
Good day!
Can you please check if the ticket is present in either the Spam or Trash folder? There are three ways in which a ticket can end up in the Spam or Trash folder:
1. Manually marked as Spam/Deleted by an Agent.
2. Ticket marked as Spam/Deleted by an Automation rule.
3. Any ticket raised from a deleted user in Freshdesk would go to Spam automatically.
Kindly run a check on this and write to us at support(at)freshdesk.com should you require further assiance on this.
Cheers!
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