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Mobile access for phones

Related products:Freshdesk
  • Jun 13, 2011 12:33 PM UTC
  • 62 replies
  • 148 views
Apprentice

A lot of us have to move around a lot in our jobs and having a mobile version of the website where we can manage the help desk would be really helpful. its a templating job more than anything else so I'd hope it would be easier than an iPhone\iPad application. Plus, you gain all the users on non Apple platforms like Android, etc... 

So, how about a mobile version?

62 replies

Contributor

Ditto, an Android app would be really useful, but even an optimised mobile site would be great :) Any news on any of the above?

 

Ruth

Contributor

Hi Guys


Sorry for the delay.


We have taken up Iphone/Ipad/Android Apps and they are getting delayed,since we started working on some other major features, which have got more votes from users in our Feature Request forums. :-)

Will bring out Phone apps soon.

 

regards

vijay

Community Debut
  • sarahw
  • Community Debut
  • Feb 15, 2012 11:18 AM UTC
Ditto, iphone team here!it's 6 months later....any news?
Contributor
Hi Guys

Work is in full scale mode for the Phone Apps. We're going to bring out a Web based app for Iphone first, that will be ported to Android and other platforms, Then we will bring out a native app for the same

regards
Vijay
Community Debut
Hi guys,
I've noticed that you have implemented some nice changes recently including the SLA changes I requested - well done.

Having a mobile site (or app would be even better), is essential this day and age.  Do you have an ETA date on this feature?

Matt
Apprentice
  • tom_10080
  • Apprentice
  • Apr 16, 2012 1:33 PM UTC
Hi,

Any update on the iOS app in particular?

Thanks

Tom
Contributor
Oh Boy :-) 27 People raised on this feature

Sorry guys, work is still in progress, I am unable to give a time frame, but I am pushing my team on this, as I'm missing this myself. Just a sample included herewith

regards
Vijay
Community Debut
  • michael
  • Community Debut
  • May 16, 2012 6:25 AM UTC
HTML 5 site would be better. Not everybody has an iPhone or Android phone. Apps are limiting and hard to support (one change, 4 times).
Contributor
Screenshots look great!
Community Debut
  • _10192
  • Community Debut
  • Jun 12, 2012 12:02 PM UTC
So over a year ago Vijay mentioned in another topic "it should be out soon."

When is soon ?  
Contributor
Sorry Guys

Testing is going on. Check the snaps

regards
Vjaymobile-ticketdetailpage_10626.pngmobile-ticketeditpage_10626.pngmobile-ticketreplypage_10626.png
Apprentice
  • dan
  • Apprentice
  • Jun 14, 2012 3:53 AM UTC
The screenshots look promising, but it looks suspiciously like an iPhone app.  "Siri, please tell Vijay that iOS is so last year"
Contributor
  • hmorneau
  • Contributor
  • Jun 27, 2012 10:40 PM UTC
There is 1 million Android phone activation per day, please make it for Android first!
Contributor
  • harryjamesuk
  • Contributor
  • Jul 3, 2012 5:52 PM UTC
I'll be happy to test the android app out xD

Always wanted a Freshdesk android app ;)
Contributor
  • bryan
  • Contributor
  • Jul 19, 2012 10:37 PM UTC
Still testing? What's the status?
Community Debut
  • tpreti_10058
  • Community Debut
  • Jul 24, 2012 12:39 PM UTC
no news about it ? i will be happy for my holiday to check the ticket with my phone.
Contributor
  • gliljeberg
  • Contributor
  • Jul 26, 2012 5:43 PM UTC
Any update on this?  We were promised when we signed up last year that this was only a couple months away from being implemented on Android and this forum has not been updated in a month with an ETA.  Can we please get an ETA on this as it is greatly needed in our organization.

Thanks, Glen
Contributor
Hi Guys

Just 1 more week :)

Almost done and ready

Regards
Vijay
Contributor
  • gliljeberg
  • Contributor
  • Jul 31, 2012 6:17 PM UTC
VJay,

I tried the link you sent to test and tried to email you back but never heard a response.

1. The ticket shows no details when viewing so no way to act on a ticket you are viewing.
2. Icons need helper text.
Community Debut
  • chris_10256
  • Community Debut
  • Aug 3, 2012 10:09 AM UTC
Guys,

the mobile version is very slow and clunky on my HTC Desire (And 2.2) is there a dedicated "Native" Android App coming out...? I'm sure the iPhone guys are eager for there's too... :)

BTW, whats the Mobile version URL...? (i have an APP Builder... :))

Regards,
Chris.
Community Debut
  • jeff
  • Community Debut
  • Aug 9, 2012 3:28 PM UTC
How do we access the app?  (Blackberry)  Using our standard URL shows no change.
Contributor
  • suporte
  • Contributor
  • Aug 23, 2012 10:40 AM UTC
I can,t find this app on google play, is this out or not???

Thanks
Community Debut
Hi Daniel, Jeff,

You should get the mobile app when you try accessing the Freshdesk helpdesk from your mobile phone. You will not need to type in a specific mobile URL since the app automatically detects a visit from a mobile device.

We are not listed in Google Play.

Thanks,
Sreelesh
Team Freshdesk.
Community Debut
  • organisation
  • Community Debut
  • Sep 21, 2012 1:37 AM UTC
When we access our helpdesk on the mobile version on the ipad, there is no place for a new user to sign up?? Only to sign in....

Am I missing something?
Contributor
  • patrick.k
  • Contributor
  • Dec 10, 2012 10:31 AM UTC
You should get the mobile app when you try accessing the Freshdesk helpdesk from your mobile phone. You will not need to type in a specific mobile URL since the app automatically detects a visit from a mobile device.

When I access the helpdesk on my iPhone, I don't get the mobile app, can I download it somewhere?
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