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Mobile access for phones

Related products:Freshdesk
  • June 13, 2011
  • 61 replies
  • 94 views
D
Apprentice

A lot of us have to move around a lot in our jobs and having a mobile version of the website where we can manage the help desk would be really helpful. its a templating job more than anything else so I'd hope it would be easier than an iPhone\iPad application. Plus, you gain all the users on non Apple platforms like Android, etc... 

So, how about a mobile version?

61 replies

R
Contributor

Ditto, an Android app would be really useful, but even an optimised mobile site would be great :) Any news on any of the above?

 

Ruth

V
Contributor

Hi Guys


Sorry for the delay.


We have taken up Iphone/Ipad/Android Apps and they are getting delayed,since we started working on some other major features, which have got more votes from users in our Feature Request forums. :-)

Will bring out Phone apps soon.

 

regards

vijay

S
Community Debut
  • sarahw
  • Community Debut
  • February 15, 2012
Ditto, iphone team here!it's 6 months later....any news?
V
Contributor
  • vijay.shankar
  • Contributor
  • February 15, 2012
Hi Guys

Work is in full scale mode for the Phone Apps. We're going to bring out a Web based app for Iphone first, that will be ported to Android and other platforms, Then we will bring out a native app for the same

regards
Vijay
M
Community Debut
Hi guys,
I've noticed that you have implemented some nice changes recently including the SLA changes I requested - well done.

Having a mobile site (or app would be even better), is essential this day and age.  Do you have an ETA date on this feature?

Matt
T
Apprentice
  • tom_10080
  • Apprentice
  • April 16, 2012
Hi,

Any update on the iOS app in particular?

Thanks

Tom
V
Contributor
Oh Boy :-) 27 People raised on this feature

Sorry guys, work is still in progress, I am unable to give a time frame, but I am pushing my team on this, as I'm missing this myself. Just a sample included herewith

regards
Vijay
M
Community Debut
  • michael
  • Community Debut
  • May 16, 2012
HTML 5 site would be better. Not everybody has an iPhone or Android phone. Apps are limiting and hard to support (one change, 4 times).
N
Contributor
Screenshots look great!
_
Community Debut
  • _10192
  • Community Debut
  • June 12, 2012
So over a year ago Vijay mentioned in another topic "it should be out soon."

When is soon ?  
V
Contributor
Sorry Guys

Testing is going on. Check the snaps

regards
Vjaymobile-ticketdetailpage_10626.pngmobile-ticketeditpage_10626.pngmobile-ticketreplypage_10626.png
D
Apprentice
  • dan
  • Apprentice
  • June 14, 2012
The screenshots look promising, but it looks suspiciously like an iPhone app.  "Siri, please tell Vijay that iOS is so last year"
H
Contributor
  • hmorneau
  • Contributor
  • June 27, 2012
There is 1 million Android phone activation per day, please make it for Android first!
H
Contributor
  • harryjamesuk
  • Contributor
  • July 3, 2012
I'll be happy to test the android app out xD

Always wanted a Freshdesk android app ;)
B
Contributor
  • bryan
  • Contributor
  • July 19, 2012
Still testing? What's the status?
T
Community Debut
  • tpreti_10058
  • Community Debut
  • July 24, 2012
no news about it ? i will be happy for my holiday to check the ticket with my phone.
G
Contributor
  • gliljeberg
  • Contributor
  • July 26, 2012
Any update on this?  We were promised when we signed up last year that this was only a couple months away from being implemented on Android and this forum has not been updated in a month with an ETA.  Can we please get an ETA on this as it is greatly needed in our organization.

Thanks, Glen
V
Contributor
Hi Guys

Just 1 more week :)

Almost done and ready

Regards
Vijay
G
Contributor
  • gliljeberg
  • Contributor
  • July 31, 2012
VJay,

I tried the link you sent to test and tried to email you back but never heard a response.

1. The ticket shows no details when viewing so no way to act on a ticket you are viewing.
2. Icons need helper text.
C
Community Debut
  • chris_10256
  • Community Debut
  • August 3, 2012
Guys,

the mobile version is very slow and clunky on my HTC Desire (And 2.2) is there a dedicated "Native" Android App coming out...? I'm sure the iPhone guys are eager for there's too... :)

BTW, whats the Mobile version URL...? (i have an APP Builder... :))

Regards,
Chris.
J
Community Debut
  • jeff
  • Community Debut
  • August 9, 2012
How do we access the app?  (Blackberry)  Using our standard URL shows no change.
S
Contributor
  • suporte
  • Contributor
  • August 23, 2012
I can,t find this app on google play, is this out or not???

Thanks
S
Community Debut
Hi Daniel, Jeff,

You should get the mobile app when you try accessing the Freshdesk helpdesk from your mobile phone. You will not need to type in a specific mobile URL since the app automatically detects a visit from a mobile device.

We are not listed in Google Play.

Thanks,
Sreelesh
Team Freshdesk.
O
Community Debut
  • organisation
  • Community Debut
  • September 21, 2012
When we access our helpdesk on the mobile version on the ipad, there is no place for a new user to sign up?? Only to sign in....

Am I missing something?
P
Contributor
  • patrick.k
  • Contributor
  • December 10, 2012
You should get the mobile app when you try accessing the Freshdesk helpdesk from your mobile phone. You will not need to type in a specific mobile URL since the app automatically detects a visit from a mobile device.

When I access the helpdesk on my iPhone, I don't get the mobile app, can I download it somewhere?
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