At some point recently the mobile app on iOS started me out automatically, and there's no obvious way to disable this or tell it to leave me signed in indefinitely the way it did before. Is there an option to enable this? Alternative: please integrate with 1password or the key storage on iOS to make signing in easier. I use random passwords created by my password manager so I have to jump around in a couple of different apps every time i need to sign in and its getting a little hold.
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Mobile app (iOS) sign out
Hi Keith,
I'm Shankar, PM for Freshdesk mobile apps.
The mobile app shouldn't logout users ever. This is a bug that a couple of other users have reported, and we're currently investigating the cause. Please give us some time so we can debug and fix it.
Shankar
thanks for the response! Glad to know its not going to last forever, I will wait for the resolution.
Hi Keith, we've found the source of the logout issue and released an update (4.3.2) that is already out in the App Store. Do try it out and let me know if you're facing problems.
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