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Mobile App Service Catalog Tickets

Related products:Freshservice
  • January 21, 2015
  • 1 reply
  • 30 views
E
Contributor
In the next app update, a major missing piece needs to be fixed: when an item is submitted via the service catalog, any custom form information isn't displayed anywhere in the mobile app. I haven't the slightest idea what information the requester might have specified. For example, we have software installation as a service item and the requested specifies in the form which software they need. I'm forced to go through my phone browser if I want to see any more details. Silly.

1 reply

Sarah_1400

It seems that in the current version of the mobile app, there is an issue where the custom form information submitted through the service catalog is not displayed anywhere within the app. This creates a problem as you, as the requester, are unable to see the specific details provided, such as the software needed for a software installation service.

To access the additional details, you are currently required to use a browser on your phone, which can be inconvenient and inefficient.

To improve the user experience, it would be beneficial for the next app update to include a fix for this issue. By displaying the custom form information within the mobile app itself, requesters would have easy access to the specific details they need without having to resort to using a browser.

By addressing this missing piece and ensuring that all relevant information is visible within the mobile app, the user experience would be greatly enhanced, providing a more streamlined and convenient process for users to view and access the necessary details for their requests.


 

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