This is an issue with both the iOS and Android apps, "Support Desk". The problem is, that there is no way to tell, at a glance, what company a ticket is submittet on, only the person. In our case, our users usually has access to 20-30 companies, and only knowing which person a ticket belongs to, is next to useless to us. We need to know what company the ticket is submittet on.
Please see the attached screen shots:
- The ticket overview does not say anything about what company the ticket is submitted on.
- The properties doesn't either.
- Clicking on the persons name, only shows the contacts default company, and not the company that he/she submitted the ticket on!
- The only place to you’re able to see what company a ticket is submitted on, is by tapping the edit pencil to edit the ticket.
SUGGESTION:
In my opinion, the company name is just as important as the contact name, and should be displayed right on the main screen of a ticket, like suggestion A and B shows below:
Attached screenshots showing how bad this is implemented today:
