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Mobile App Views

Related products:Freshdesk
  • Aug 13, 2019 10:30 PM UTC
  • 4 replies
  • 50 views
Apprentice

Submitted back nine days ago without response:
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ICT Support Spotswood College

On Mon, 5 Aug at 10:19 AM , Freshdesk Support <support@freshdesk.com> wrote:
Hello amazing support staff,


We are really appreciating the opportunity to begin using Freshdesk and would like to provide some feedback by way of a feature request. Currently, we are currently using a single instance with two groups (ICT Support && Property) with agents assigned to each group attempting to monitor tickets coming into the main queue. The challenge however, is that there isn't a simple way to filter tickets by relevant group so that agents can easily view a focused view of tickets that are just relevant to their group. I have subsequently assisted the Property team with how to create search to achieve the same results, but it would be easier if the interface provided a simply dropdown similar to the main web interface.


Otherwise, we are really happy with the new system so far.


Kindest regards,


Steven
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Steven Boothe
Senior Systems Admin
Norrcom ICT Support
Spotswood College

4 replies

Contributor
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Hello Steven,


You can set up filters and save them as views (on the web app). You can access these views on the mobile app. For each view, we now show the number of open tickets.


Hope this was helpful :)

Apprentice
  • sbo
  • Author
  • Apprentice
  • Aug 18, 2019 8:51 PM UTC

Thank you for your response, but as it turns out, this feature is not available in Sprout plan, and since the web interface is also not mobile friendly enough as an alternative, we are going to have to re-assess available options.

Kindest regards,

Steven

Nathan Baker
Community Debut
  • Nathan Baker
  • Community Debut
  • Oct 11, 2026 1:39 PM UTC

A group-based filter in the mobile app would be a really useful improvement. When different teams share one Freshdesk instance, being able to switch quickly between their own tickets would save time and reduce confusion. A simple dropdown like the web interface seems like a practical solution and would make mobile ticket management much smoother.

Laurae
Community Debut
  • Laurae
  • Community Debut
  • Oct 13, 2026 6:28 AM UTC

Improving mobile app views would make it easier for users to access important information on the go. A clean, mobile-friendly interface can improve usability and productivity. Exploring tools like AI masking can also be useful for digital content workflows. Thanks for sharing this idea!

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