Moderation suggestion - instead of removing comment warn submitter

I would agree… or hide the comment and give the warning, like Twitter does

I also agree with this approach.

Hello @BrynCYDEF - thank you for your suggestion but please could you elaborate a little more? I’m a little unclear on which comments have been trashed? The system automatically detects certain words as spam and may not display the comment.

However, the comments we mark as spam are which are linked to are incorrect websites, promotional content, etc.

I’ll reach out via DM to understand in detail. Thank you.

@JTAVOLARO That’s a good suggestion. We can check with our platform provider if this is possible.

Hi @alyssia.correa -- ty for the follow up!  I see you have sent me a DM so I will respond there but for anyone following this thread I’ll add my details here as well.

My experience (at least 10+ times) has fallen into 2 types

(a) If I responding to an existing thread and I use a k - ill word then the comment is allowed to be submitted - but then an error appears and says that the comment has gone for moderation.  AFAIK 100% of my “moderated” comments have NEVER reappeared and the simple fact is I do not use abusive language or other usual reasons for a comment to be suppressed.

(b) If I am trying to create a new thread and use a k.-.ill word then the comment throws an error “something has gone wrong” but does not tell me what word is causing the issue so I have to start over and over and over until I throw an empty TEST thread in there just to confirm that the platform hasn’t gone down.

VERY unsatisfying experience -- especially troubling since none of us are paid to share our expertise and our [exceedingly limited] time with other platform users.  We all do it bc we want to be helpful and be helped in return.

Thanks for listening!

Bryn at CYDEF.ca

PS even now, I copied my text to notepad bc I assume there will be an issue and I don’t want to lose all this typing - no wonder I’ve been around less and less on the site.

Hi @BrynCYDEF 

Thank you for your patience. We greatly appreciate you bringing the issue with our keyword blocker to our attention. We have reviewed it on our backend and identified a few words that were mistakenly blocked and should have been approved. Please be assured that we are expediting the approval process for pending posts and optimizing the functionality of the keyword blocker to ensure it doesn't cause any inconvenience in the future, providing a seamless experience for our users.

We genuinely appreciate your feedback!