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New Idea

modification of the features of the collaborating agent role

Related products:Freshdesk
  • May 29, 2023
  • 0 replies
  • 14 views

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By the behavior of the tool, the collaborating agents can send verification mail to the contacts.

It would be very interesting to be able to restrict this option if the administrator wishes, so that it is eligible whether or not the collaborating agents can send the verification email.

Thanks