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Modify submit a ticket form for customers

Related products:Freshdesk
  • September 16, 2012
  • 1 reply
  • 30 views
M
Contributor
We would like to modify submit a ticket form for customers - we feel that it would be helpful to our customers to add more lines/options

Is this possible?

Regards

Mark Winter
RemoteTechies

1 reply

V
Contributor
  • vijay.shankar
  • Contributor
  • September 17, 2012
Hi Mark

You can do this from Admin -> Ticket Fields section. Just Drag/Drop the required field type and you will be able to set the Label and also the visibility for the Portal etc.

regards
Vijay
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