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In progress : Included in Product Roadmap

Monitor shared tickets by requestors

  • May 6, 2023
  • 2 replies
  • 67 views

BryceK
Top Contributor ⭐
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The new feature for requestors to share ticket with their team was a greatly appreciated!

Is it possible or on the roadmap to allow administrators to view the requestor's settings for shared tickets in the backend? 

 

We get requests stating a user has shared the ticket and we cannot validate whether they have or not without screen sharing with the requestor and looking through their account. 

 

 

 

Please UPVOTE if you could use this as well. 

 

2 replies

BryceK
Top Contributor ⭐
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  • Author
  • Top Contributor ⭐
  • May 6, 2023

FreshService Idea


alyssia.correa
Skilled Expert
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Updated idea statusNew IdeaIn progress : Included in Product Roadmap
Idea merged into:

All the votes from this idea have been transferred.