It is possibble to create a monthly schedule for helpdesk analysis , productivity and customer happiness report but it is not possible to create a monthly scedule for a custom report (only daily, hourly and weekly. It would be helpfull if we could also get this report on a monthly bases.
Hi Raymon,
From the screenshot, I could see that you are referring to the ticket properties export schedule, I am afraid that this does not come with a monthly frequency.
Alternatively, you could schedule the desired individual widgets inside a report in Analytics and this would send out the graph and the underlying ticket data as well on a specific day, each month.
Hope this helps!
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